UX/UI Designer/Researcher

What you'll actually do

Discover

• Conduct user interviews, contextual research, usability studies and other research activities.
• Observe how people actually work, not just what they say they do.
• Identify unmet needs, pain points, behaviours and opportunities.
• Turn qualitative and quantitative data into actionable insights.

Define

• Frame problems and opportunities clearly.
• Create personas, journeys, service blueprints and experience maps where useful.
• Bring structure to ambiguous problems.
• Connect user needs with business and technology realities.

Design

• Create user flows, information architecture, wireframes and high-fidelity designs.
• Build prototypes to explore and communicate ideas quickly.
• Design experiences across digital products and ecosystems.
• Contribute to and evolve design systems and interaction patterns.
• Collaborate closely with engineers to ensure the experience survives contact with reality.

Validate

• Test concepts and prototypes with users.
• Use evidence to challenge your own assumptions.
• Iterate based on feedback, behaviour and data.
• Measure whether the experience actually solved the problem.

Influence

• Facilitate workshops and co-creation sessions.
• Present ideas and insights to senior stakeholders.
• Tell compelling stories that connect user needs to business outcomes.
• Bring the voice of the customer into product decisions.
• Advocate for better experiences across the organisation.

AI is part of the job

We expect you to be AI-curious and willing to explore how AI is changing products and interactions, including trust, decision-making, adaptive experiences and AI-assisted design and research.

Your toolkit

• Research: User interviews, usability testing, field studies, surveys, behavioural insights and journey mapping.
• UX: Information architecture, user flows, interaction design, service design and prototyping.
• UI: Visual design, design systems, responsive design and accessibility.
• Collaboration: Workshops, co-creation, design critiques, storytelling and stakeholder management.
• Tools: Figma, FigJam, research tools, analytics and AI-assisted design and research tools.

What you'll get to experience

• Discover real customer problems.
• Shape product strategy.
• Experiment with new ideas and technologies.
• Co-create with multidisciplinary teams.
• Explore AI-powered experiences.
• Design for diverse users and markets.
• See your work move from concept to reality.

What we value

• Curiosity over certainty.
• Evidence over opinion.
• Collaboration over silos.
• Simplicity over complexity.
• Impact over output.
• Learning over ego.
• Designing for people, not portfolios.

Bring your curiosity, questions and point of view. The rest, we'll build together.