At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. Our digital and software technology experts provide unique R&D and engineering services across all industries.
Job Description
As part of the growing team in Colombia, you will support leading telecommunications providers by helping maintain the operational health of telecommunications infrastructure. You will work at the frontline of network monitoring, incident management, and service continuity.
In this role, you will:
- Perform continuous monitoring of network and service platforms, detect, classify, and manage alarms and events, and correlate alerts to assess their impact on customers and internal infrastructure.
- Execute first-level troubleshooting following established operational procedures, managing the full incident lifecycle from diagnosis through escalation, resolution, and service restoration validation.
- Support scheduled maintenance windows, operational changes, and post-change health checks in compliance with operational standards, security requirements, and governance processes.
- Communicate promptly and accurately with customers and stakeholders regarding incidents, service degradations, and restoration activities, while maintaining detailed shift logs and participating in operational handovers.
- Contribute to continuous improvement initiatives by identifying recurring incidents, supporting automation opportunities, and maintaining operational documentation and knowledge management resources.
Your Profile
We are looking for a technically skilled and operationally focused engineer with a proactive mindset, strong communication skills, and a commitment to service quality in a 24/7 telecommunications environment.
- At least 3 years of experience in network operations, NOC, or telecommunications maintenance, with hands-on exposure to monitoring and management tools used in large-scale infrastructure environments.
- Solid understanding of transport network platforms and telecommunications infrastructure, including initial fault diagnosis, fault-domain determination, and service-impact assessment.
- Experience managing incident tickets, following escalation procedures, and collaborating with L2/L3 support teams, vendors, and specialist operational groups.
- Strong attention to detail and the ability to maintain accurate operational records, produce quality ticket documentation, and meet SLA and KPI targets such as MTTA and incident response time.
- Effective communication and interpersonal skills for engaging technical and non-technical stakeholders and supporting major incident communications under pressure.
What You’ll Love About Working Here
- Free access to learning platforms and programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google, and others.
- Access to the Well-being Hub, supporting work-life balance, working hours, and network growth.
- Opportunities to contribute to technology solutions addressing humanitarian, health, biodiversity, and clean-energy challenges.
Capgemini is a global business and technology transformation partner with 340,000 team members in more than 50 countries. The company delivers services and solutions across strategy, design, engineering, AI, generative AI, cloud, and data.