Transport Network Engineer

Job Description

At Capgemini Engineering, we support leading telecommunications providers in keeping their networks running at their best. As part of our growing team in Colombia, you will contribute to the operational health of telecommunications infrastructure through network monitoring, incident management, and service continuity.

In this role, you will:

• Continuously monitor network and service platforms, detecting, classifying, and managing alarms and events.
• Correlate alerts to assess their impact on customers and internal infrastructure.
• Perform first-level troubleshooting and manage the full incident lifecycle from diagnosis through escalation, resolution, and service restoration validation.
• Support scheduled maintenance windows, operational changes, and post-change health checks.
• Communicate with customers and stakeholders regarding incidents, service degradations, and restoration activities.
• Maintain detailed shift logs and participate in operational handovers.
• Identify recurring incidents, support automation opportunities, and maintain operational documentation and knowledge resources.

Your Profile

• At least 3 years of experience in network operations, NOC, or telecommunications maintenance.
• Hands-on experience with monitoring and management tools used in large-scale infrastructure environments.
• Solid understanding of transport network platforms and telecommunications infrastructure.
• Experience managing incident tickets, following escalation procedures, and collaborating with L2/L3 support teams, vendors, and specialist operational groups.
• Strong attention to detail and the ability to maintain accurate operational records and meet SLA and KPI targets such as MTTA and incident response time.
• Effective communication skills for working with technical and non-technical stakeholders and supporting major incident communications under pressure.

What you'll love about working here

• Free access to learning platforms and programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google, and others.
• Well-Being Hub supporting work-life balance, working hours, and network growth.
• Opportunities to contribute to technology solutions addressing humanitarian, health, biodiversity, and clean-energy challenges.