Telesales Agent

Applications are invited for the Telesales Agent position in Supply Chain, Customer Services & Logistics, based in Tygervalley. The successful incumbent will report to the Telesales Team Leader.

The Telesales Agent is responsible for driving revenue growth through proactive outbound and inbound sales activities, delivering exceptional customer experience, identifying cross-sell and upsell opportunities, aligning with Sales Teams, building customer relationships, understanding customer needs, and promoting value-based solutions that support commercial objectives and business performance targets.

Key responsibilities

• Conduct proactive outbound sales calls to generate revenue and achieve sales targets.
• Identify and maximise cross-sell and upsell opportunities by matching products and services to customer needs.
• Apply consultative selling techniques to understand customer requirements and recommend tailored solutions.
• Deliver persuasive, value-based sales pitches that promote product benefits and brand value.
• Manage customer objections professionally using structured objection-handling techniques to secure sales outcomes.
• Maintain accurate and up-to-date customer records within Salesforce.
• Take ownership of personal sales performance, KPIs, conversion rates, and revenue targets, and collaborate closely with Sales Representatives to achieve shared KPIs.
• Prioritise high-value sales opportunities and manage pipeline activities effectively to optimise results.
• Represent the brand positively during customer interactions, building trust and strengthening customer relationships.
• Perform Sales Representative relief and customer retention calls.
• Adhere to contact centre operational standards, including productivity targets, quality assurance requirements, and call-handling standards.
• Analyse performance gaps and sales challenges using problem-solving techniques such as the TPM 5 WHY methodology to improve outcomes and drive continuous improvement.

Experience and skills

• Matric.
• Minimum 2–3 years’ experience in a telesales, contact centre, or customer sales environment.
• Proven track record of achieving or exceeding sales targets, conversion rates, and revenue-related KPIs.
• Experience in cross-selling, upselling, and consultative selling within a customer-facing environment.
• Experience using CRM systems and sales performance tools to manage customer interactions, pipelines, and reporting.