Team Leader - adidas Halton Hills Outlet Retail Store Location (#2014)

Purpose

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures and driving store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
• Provide positive reinforcement and training to promote staff momentum, results, and growth.
• Conduct individual and small-group training on product knowledge, store activities, duties, policies, and procedures.
• Assist with applicant and new-hire documentation.
• Support merchandising in windows, showcases, and on the sales floor.
• Assist with staffing and labor-cost control standards.
• Use the point-of-sale system and maintain policy and procedure integrity.
• Complete sales transactions involving cash, credit, and checks.
• Support product ticketing, shipment processing, stockroom-to-sales-floor flow, replenishment, floor changes, and markdown setups.
• Perform sales, customer service, merchandising, cashiering, stock-location, and store-upkeep duties to maintain coverage and lead by example.
• Resolve customer complaints and returned-merchandise issues.
• Use and teach selling techniques, including add-on sales and technical product descriptions, to achieve sales goals.
• Perform other duties assigned by the Store Manager.

Knowledge, Skills and Abilities

• Ability to follow written, oral, or diagrammed instructions and solve problems involving standardized variables.
• Proficiency with MS Word, Excel, Outlook, and point-of-sale systems.
• Good judgment, decision-making, verbal communication, and written communication skills.
• Ability to work a varied schedule, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
• Ability to stand and walk frequently and lift up to 12 kg frequently and up to 34 kg occasionally.

Qualifications

• High school diploma or GED, completed or in progress.
• Three to six months of retail experience preferred.

Culture

adidas promotes a winning culture based on courage, ownership, innovation, teamplay, integrity, respect, and diversity, equity, and inclusion.