Team Lead - adidas Outlet Store Ottawa (#2016)

Purpose

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures and driving store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to provide excellent customer service and maximize sales.
• Provide positive reinforcement and training to promote staff performance and growth.
• Conduct individual and small-group training on product knowledge, store activities, duties, policies, and procedures.
• Assist with applicant and new-hire documentation and staffing and labor-cost control.
• Display and merchandise clothing, footwear, and accessories in windows, showcases, and on the sales floor.
• Use customer-service, training, educational, and communication tools to develop staff.
• Operate the point-of-sale system and complete cash, credit, check, and other sales transactions.
• Support product flow, stockroom operations, sales-floor replenishment, ticketing, shipments, markdowns, and floor changes.
• Perform and direct sales, customer service, merchandising, cashiering, stock, special-order, and store upkeep duties.
• Resolve customer complaints and returned-merchandise issues while maintaining adidas service standards.
• Use and teach selling techniques such as add-on sales and explaining technical product information.
• Perform other duties assigned by the Store Manager.

Knowledge, Skills, and Abilities

• Ability to follow written, oral, or diagrammed instructions and solve problems in standardized situations.
• Proficiency with Microsoft Word, Excel, Outlook, and point-of-sale systems.
• Good judgment, decision-making, verbal communication, and written communication skills.
• Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
• Ability to stand, walk, use hands, reach, and lift up to 12 kg frequently and 34 kg occasionally.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• Three to six months of retail experience is preferred.

Company Culture

adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.