Team Lead - adidas Kingston Outlet Retail Store Location (#2011)

Purpose

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures and driving store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
• Provide positive reinforcement and conduct individual or small-group training on product knowledge, store activities, job duties, and policies.
• Assist with applicant and new-hire documentation and support staffing and labor-cost control standards.
• Assist with merchandise displays, ticketing, product flow, stockroom replenishment, floor changes, shipments, sales setups, and markdowns.
• Use the point-of-sale system and complete sales transactions involving cash, credit, and checks.
• Perform sales, customer service, merchandising, cashiering, stock location, and store upkeep duties to maintain staff coverage and lead by example.
• Resolve customer complaints and returned-merchandise issues while ensuring the highest level of adidas service.
• Use and teach selling techniques, including add-on sales and technical product information, to reach store and position sales goals.
• Perform other duties assigned by the Store Manager.

Knowledge, Skills and Abilities

• Ability to follow written, oral, or diagrammed instructions and address problems in standardized situations.
• Proficiency with MS Word, Excel, Outlook, and point-of-sale systems.
• Good judgment, decision-making, verbal communication, written communication, and basic mathematical skills.
• Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
• Ability to stand and walk frequently and lift up to 12 kg frequently and up to 34 kg occasionally.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• Three to six months of retail experience is preferred.

Company Culture

adidas promotes a winning culture centered on courage, ownership, innovation, teamplay, integrity, respect, and diversity, equity, and inclusion.