Support Leader - Non Linear Rates IT H/F

About Crédit Agricole CIB

Crédit Agricole CIB's Information System & Risks IT division provides the technology platform supporting the bank's services, growth and digital transformation. Global IT designs, develops and maintains applications and systems for the corporate and investment bank in an international environment.

Role

Crédit Agricole CIB is looking for a Support Leader H/F for Non Linear Rates IT, based in Montrouge, France. The role combines support leadership with support analyst responsibilities for the Orchestrade application within the Booking & Risk - Transversal delivery team.

Responsibilities

• Represent the support community in transversal support bodies, operational committees and steering committees, and with business stakeholders.
• Facilitate the support community within the division, comprising approximately 15 FTE, by building trusted relationships with leads and product owners.
• Disseminate transversal support processes and best practices through the Non Linear Rates support community.
• Ensure compliance with established standards and improve reporting, incident management and communication processes where necessary.
• Ensure consistent and continuously improving management of incidents and user requests, activity reporting, change management, action plans, crisis response, support documentation and knowledge bases.
• Coordinate the resolution of critical incidents and major events, including production-impacting external events, disaster recovery plans, end-of-month activities, system weekends and public-holiday support arrangements.

The role requires travel to Saint-Quentin. It is hybrid and may be eligible for remote working under the company's applicable agreement after successful integration.

Team

The Capital Market IT department supports Fixed Income, Foreign Exchange, Equity and Securitisation activities, as well as Middle Office, Back Office and Risk support functions. The position is attached to the Non Linear Rates IT division within the Global Markets Division.

Requirements

• Postgraduate degree or equivalent, preferably from an engineering school or university, with a specialisation in information systems.
• At least 11 years of experience; 10 years of experience with C# technologies are required.
• Knowledge of interest-rate products, payoff descriptions and market data.
• Knowledge of trade workflows and the trade lifecycle in an investment bank.
• Experience with monitoring and alerting tools, including the ELK stack: Elasticsearch, Logstash and Kibana, and dashboard creation.
• Fluency in French and operational English.

Crédit Agricole CIB is committed to inclusion and welcomes applications from people with disabilities and candidates of all backgrounds.