Support Analyst - Hybrid in CDMX or GDL
Capgemini EngineeringAguascalientes, Mexico; hybrid in Mexico City or Guadalajara (Hybrid)
Introduction
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across all industries.
Your role
We are seeking a highly motivated GSQA Support Analyst with 4–6 years of experience in application support, automation scripting, service management, reporting, and supplier quality systems. The ideal candidate will support the Global Supplier Quality Assurance (GSQA) platform and associated business applications, ensuring operational excellence, system stability, user support, automation, and continuous process improvements.
The candidate will work closely with business users, suppliers, quality teams, and IT stakeholders to manage incidents, service requests, reporting needs, and system enhancements while driving automation and operational efficiency.
Your profile
- Bachelor’s degree in Computer Sciences or equivalent
- 4–6 years of experience in application support, quality systems support, or business application support
- Strong experience in automation script development, ServiceNow Incident & Request Management, Power BI dashboard development, Microsoft Forms, qTest Test Management, Spyglass Monitoring Tool, and Command Center
- Experience supporting enterprise applications in production environments
- Knowledge of IT Service Management (ITSM) processes
- Understanding of application monitoring, alerting, and operational support
- Experience in data analysis, reporting, and KPI management
- Basic SQL and data troubleshooting skills
- Familiarity with testing methodologies and defect lifecycle management
- Conversational English
What you’ll love
- Work on meaningful projects that use technology to solve real-world challenges.
- Gain exposure to top global companies working with Capgemini, including 145 of the Fortune 500 companies.
- Access continuous learning through internal academies, certifications, and mentorship.
Need to know
This position will be hybrid either in CDMX or Guadalajara.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. The company has nearly 60 years of heritage, over 420,000 team members in more than 50 countries, and capabilities across strategy, technology, design, engineering, and business operations.
Capgemini Mexico is committed to creating a diverse and inclusive work environment. All applications are considered based on merit.