Supply Chain Specialist II, Order Book Management - Toronto HQ

Become a part of the NIKE, Inc. team. Nike is a place to explore potential, push boundaries, and bring skills and passion to a challenging and constantly evolving environment.

Please note: This hybrid position is four days per week at Nike's Downtown Toronto Head Office, Monday through Thursday, with Fridays remote. This is an individual contributor role.

Who We Are Looking For

We're looking for a Supply Chain Specialist II for our Order Book Management team. This role provides service and support to our Marketplace Partners team while partnering with our Distribution Centre. You will use reporting and insights to drive timely delivery of Nike products and support profitability.

You will communicate with, develop, and maintain positive relationships with internal cross-functional partners through report interpretation, tools, phone, and email. You will implement desk-level orderbook tasks to deliver overall orderbook and business KPIs.

The successful candidate will have strong time management and critical-thinking skills, the ability to adapt to change, build rapport and business partnerships, and refined analytical skills.

What You Will Work On

This role is responsible for executing end-to-end order book management, communicating effectively with relevant stakeholders, and identifying risks and opportunities for Nike and its partners.

• Respond to questions regarding order status and tracking information.
• Work with internal partners to resolve moderately complex customer issues, including pricing, delivery status, routing, rejections, and holds.
• Access, execute, and leverage standard and ad hoc reports to proactively track product delivery, order fill rates, validity, delivery, and returns activities.
• Collaborate across functions to maintain a shippable orderbook and drive timely resolution and escalation of order-related issues.
• Monitor, analyze, and improve key performance indicators to maximize service levels and supply chain efficiency, including ship goals and related delivery metrics.
• Influence internal and external stakeholder decisions using data analysis, KPIs, and performance targets.
• Conduct orderbook audits and order-writing workshops to improve partner order-writing behavior and supply chain efficiency.
• Provide visibility into delivery performance, risks, opportunities, and recommendations for internal stakeholders and partners.
• Partner closely with commercial, planning, and external supply chain teams to support ship goals processes and delivery execution.
• Provide peer mentorship and training to support team capability and consistency.
• Manage the overall orderbook, launches, and key initiatives.

Who You Will Work With

You will report to the Manager, Supply Chain Canada, and work closely with Marketplace Partners, Planning, Distribution Centre, and the broader cross-functional team.

What You Bring

• Strong ability to work cross-functionally and build effective partnerships across teams.
• Commitment to continuous process improvement and operational excellence.
• High attention to detail and ability to manage multiple priorities effectively.
• Excellent oral and written communication skills, with the ability to communicate with people at different levels inside and outside the organization.
• Proficiency in systems and tools such as SAP, Excel, and PowerPoint.
• Solid understanding of supply chain processes and order management.
• Strong problem-solving and critical-thinking skills.
• Ability to analyze data and use insights to influence decisions and drive action.
• High school diploma or equivalent and a minimum of two years of relevant work experience.
• Bilingual French is an asset.

Compensation and Benefits

The annual base compensation generally ranges from CAD $67.9K to $70K. Actual compensation varies based on qualifications, skills, and experience.

Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and opportunities for professional development.

NIKE, Inc. is committed to employing a diverse workforce and is an equal opportunity employer. Qualified applicants will receive consideration without regard to protected characteristics. Accommodations are available throughout the hiring process.