In-Store VM Specialist- Woodmead

Purpose and overall relevance for the organization

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

Key responsibilities

• Ensure the highest level of adidas service is given to each customer.
• Complete regular sales transactions involving cash, credit, checks, and other payment methods as needed.
• Assist with product ticketing and checking paperwork against items received.
• Assist with product flow from the stockroom to the sales floor on a fill-in basis.
• Assist in the development of merchandise displays and follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system and ensure integrity through attention to policy and procedure.
• Use selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greet customers and assist them in finding the right product. Occasionally serve as a greeter at the front door during busy workdays.
• Maintain general housekeeping standards, including cleaning the store.
• Safekeep company assets.
• Monitor the sales floor for loss prevention, report suspicious activity, and follow security procedures.
• Participate in in-store or digital training provided by the company, including Atticus and AREA.
• Familiarize yourself with Power BI tools to better understand store performance, best sellers, and blackhole products.

Knowledge, skills and abilities

• Passion for retail and customer service.
• Ability to use initiative.
• Clear and upbeat communication skills.
• Flexibility to work during the week, evenings, and weekends.
• Previous fashion retail experience is highly regarded but not essential.
• Adaptability and the ability to handle various tasks and changing circumstances.

To be successful in this role

• Passion for working within a team to deliver great results.
• Ability to perform in a fast-paced, high-volume retail environment.
• Enthusiasm.
• Love of fashion and confidence in styling customers.

Required education and experience

• Matric certificate.
• 0–1 years of retail experience.

Adidas culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging.