Store Manager - Riverlands Cape Town

Purpose & overall relevance for the organization

Drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way. Work closely with Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market. Lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.

• Drive store profitability by meeting or exceeding store sales and profit targets.
• Ensure compliance through proper execution of established policies, procedures, initiatives and directives.
• Drive inventory shrinkage strategies and monitoring processes to minimize shrinkage and ensure accurate stock management.
• Build a productive team through training, development and succession planning.
• Act as an ambassador of adidas company values.

Key responsibilities

• Deliver an exceptional consumer experience tailored to the Brand Flagship through outstanding execution of global brand and retail operational standards.
• Foster a positive, active, authentic and consumer-centric store culture.
• Understand the strategic importance of the Brand Flagship and set the store’s direction while creating brand advocacy.
• Develop and lead execution of a visionary business plan for the Brand Flagship.
• Provide input and feedback to departments and global teams.
• Support and coach the leadership team and associates to drive sales, meet KPIs, manage expenses and increase profitability.
• Partner with Store Management Teams to hire, develop and build a high-performing team.
• Hold P&L accountability for the Brand Flagship store.
• Foster collaboration with global and Market organizations.
• Develop action plans with the Line Manager and communicate product and operational needs and opportunities.
• Ensure Visual Merchandising and In-Store Communication standards are consistently executed and maintained.
• Implement global programs, initiatives and strategies within the Brand Flagship.
• Lead performance management, succession, recruiting, hiring and development activities.
• Promote a high-performance culture through clear expectations, accountability, an effective work environment and focused goals.
• Coordinate training in business, operations, sales, customer service and visual merchandising.
• Ensure team members are trained in foundational, seasonal brand and product knowledge and Retail Standards.
• Complete required recordkeeping for applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations.
• Identify and develop strong performers with potential for growth along the Retail Field Career Ladder.

Key relationships

Consumers, peers, key retail support functions including Marketing Activations, Visual Merchandising, Operations, vendors and support functions.

Knowledge, skills and abilities

• Strong ability to understand and use financial data to make decisions and influence outcomes.
• Critical thinking and creative problem-solving skills.
• Ability to make recommendations using judgment consistent with standards, practices, policies and procedures.
• Strong leadership, interpersonal, communication, collaboration and influencing skills.
• Ability to thrive under ambiguity, embrace change, accept feedback and remain composed in stressful situations.
• Passion for the adidas brand and sport.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Internet and POS systems.

Education and experience

• Matric Certificate.
• Minimum 5 years of relevant market experience.
• Leadership experience in a branded organisation creating a brand experience.
• Successful leadership of a team of 50 or more people.
• Geographical mobility.
• Advanced numeracy, literacy and strong communication skills.

Company culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company emphasizes diversity, equity and inclusion to create belonging and reflect the diversity of its consumers and communities.