Store Manager (m/f/d) 39h Vollzeit, unbefristet -Fo Zweibrücken

Purpose and overall relevance for the organization

• Operate the retail store with a focus on brand and consumer experience.
• Lead and develop the store team while creating a customer service culture and maintaining high operational and brand standards.
• Represent adidas brands and products in an inspiring and impactful way.
• Collaborate with the Retail Operations Area Manager and back-office functions to implement strategic actions and projects.

Delivering store targets

• Deliver financial and retail targets, including net sales, profit, cost management, and store experience NPS.
• Manage store resources to provide consumers with a leading shopping experience.
• Operate the store within established policies, procedures, initiatives, and directives.

Key accountabilities

Sales and business

• Manage retail and financial KPIs and the store P&L.
• Diagnose store strengths, opportunities, and efficiencies.
• Coach and support the store team to drive sales and deliver retail, financial, and NPS targets.
• Develop and execute a business plan for the store.
• Collaborate with retail marketing, visual merchandising, merchandising and allocations, supply chain, profit protection, human resources, store development, and facilities functions.
• Drive improvements in consumer satisfaction and the omnichannel consumer journey.

Operations and process

• Lead and implement retail operations, brand, visual merchandising, audit, health and safety, internal control, and loss prevention standards.
• Ensure effective use of store applications, programs, tools, and projects.
• Manage back-of-house and front-of-house processes and allocate resources to ensure store readiness.
• Allocate resources efficiently during commercial moments, events, and product launches.

Teamwork and leadership

• Build a collaborative environment through clear goals, inclusive decision-making, and productive relationships.
• Manage performance, succession, recruiting, hiring, and development activities.
• Promote a high-performance culture with clear expectations and accountability.
• Coordinate training in business, operations, sales, customer service, and visual merchandising.
• Coach the team on adidas's 3C leadership framework: confidence, collaboration, and creativity.

Customer service, brand, and product

• Deliver an exceptional consumer experience and outstanding brand and retail operational execution.
• Act as a brand ambassador and role model adidas values within local communities.
• Support sales skills and product training for new and seasonal product launches.
• Create a vibrant service and sales culture focused on sustained commercial performance.

Knowledge, skills, and abilities

• Strong leadership, interpersonal, communication, collaboration, and influencing skills.
• Ability to understand and use financial data, solve problems creatively, and respond to sensitive inquiries or complaints.
• Comfort working in a matrix organization and dynamic retail environment.
• Results-driven, open to change, creative, collaborative, resilient, and receptive to feedback.
• Passion for the adidas brand and sport.
• Proficiency with Microsoft applications and retail technology such as POS systems.

Qualifications

• Retail experience with demonstrated business management skills, preferably including P&L ownership and team leadership.
• At least 2 years of retail management experience.
• Leadership experience in a branded organization and successful team leadership.
• Fluent English; fluency in another language is highly desirable.

Company culture

adidas promotes an athlete's mindset through courage, ownership, innovation, teamwork, integrity, and respect, with a strong commitment to diversity, equity, and inclusion.