Staging Center Manager

Position Summary

The Staging Center Manager oversees staging center operations, including asset receiving, inventory management, device configuration, deployment readiness, logistics coordination, and staff management. The role ensures the efficient preparation and delivery of IT equipment and technology solutions supporting customer projects, field operations, and service delivery commitments.

Key Responsibilities

• Direct daily staging center operations and improve receiving, staging, configuration, testing, shipping, and return processes.
• Lead, coach, and develop staging center personnel; assign workloads and support recruiting, onboarding, training, and workforce planning.
• Maintain hardware inventory accuracy, asset tracking, inventory controls, audits, and asset lifecycle management.
• Oversee device imaging, configuration, testing, quality control, and deployment readiness.
• Manage shipping, receiving, warehousing, reverse logistics, vendors, suppliers, and transportation providers.
• Manage operational budgets, equipment purchases, resource planning, performance reporting, and cost optimization.
• Partner with project managers, field services teams, and customer stakeholders to resolve operational issues and support successful deployments.
• Ensure compliance with company policies, security standards, customer requirements, workplace safety procedures, and warehouse best practices.

Required Qualifications

• Bachelor's degree in Information Technology, Operations Management, Supply Chain Management, or a related field preferred; equivalent education and experience may be considered.
• At least 5 years of experience in IT operations, deployment services, logistics, inventory management, or technical service delivery.
• At least 2 years of leadership or supervisory experience.
• Experience managing technology deployment, asset management, or staging center operations.
• Knowledge of Microsoft Windows, Microsoft 365, asset lifecycle management, inventory systems, ServiceNow, and endpoint tools such as Intune, Autopilot, or SCCM.

Preferred Qualifications

• CompTIA A+, Network+, CCNA, ITIL Foundation, PMP, Lean, Six Sigma, or related certifications.
• Experience managing enterprise hardware deployment programs.

Physical Requirements

• Ability to work in a warehouse and staging environment.
• Ability to occasionally lift and move equipment weighing up to 50 pounds.
• Ability to stand, walk, and inspect operations throughout the workday.
• Occasional travel may be required.

Compensation and Benefits

The total compensation range is $64,366.00–$115,000.00 USD. Benefits include medical, dental, and vision insurance; flexible spending and health savings accounts; supplemental insurance; telehealth; an employee assistance program; a 401(k) retirement plan; legal and pet insurance; and wellness and discount programs.