Software & Platform Support Analyst

Purpose & Overall Relevance for the Organization

The role aims to support and continuously optimize IT Operations by combining Service Management practices with foundational software development skills. This position contributes to service stability and efficiency through core Service Management activities and lightweight solutions such as scripts, automations, monitoring enhancements, and temporary workarounds.

Key Responsibilities

• Support and apply Service Management best practices, including ITIL and Agile.
• Participate in Monitoring & Event Management, Incident Management, Problem Management, Service Request Management, and Change Management.
• Identify recurring issues and contribute to preventive and corrective actions.
• Support service monitoring, documentation, and knowledge management.
• Develop simple scripts and tools to automate repetitive operational tasks.
• Implement and enhance monitoring solutions, including alerts, dashboards, and log analysis.
• Create temporary technical workarounds while permanent fixes are developed.
• Design, code, test, maintain, refactor, and improve simple scripts or small applications.
• Assist with application issue investigation and resolution.

Key Skills

• Strong process mindset with an interest in Service Management.
• Basic programming and scripting skills.
• Problem-solving and analytical thinking.
• Curiosity and a proactive mindset for automation and optimization.
• Risk awareness and sense of ownership.

Qualifications

• Successfully completed apprenticeship in a relevant IT area.
• Proficient spoken and written English.
• One year of experience in a relevant area.

Culture

adidas promotes courage, ownership, innovation, teamplay, integrity, respect, and diversity, equity, and inclusion.