At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across all industries.
Your Role
As a Transport Network Operations Specialist (N1.5), you will provide advanced technical support for transport networks, performing complex diagnostics, alarm correlation and authorised remote recovery actions. You will bridge N1 operations with N2/N3 escalation teams, ensuring high-impact incidents are resolved efficiently and thoroughly.
Key responsibilities
- Analyse and diagnose incidents escalated by N1 teams, validating severity, scope, topology and network impact to determine the appropriate course of action.
- Correlate alarms and events across transport network layers to identify primary alarms and root causes, with a focus on WDM/DWDM and SDH technologies and Huawei and Nokia equipment.
- Review and interpret network performance parameters including Tx/Rx optical power, BER, Q-factor, interface and card status, and protection mechanism health.
- Coordinate resolution activities with N2/N3 engineers, Huawei and Nokia vendors, and field teams, ensuring clear communication throughout the incident lifecycle.
- Support N1 technicians through technical guidance, checklist development and knowledge transfer, while contributing to documentation, RCA preparation and continuous improvement initiatives.
Your Profile
- Solid hands-on experience with WDM/DWDM, SDH and optical network technologies; knowledge of OTN and MPLS-TP is an advantage.
- Ability to interpret optical alarms, degradations and protection mechanisms, with experience operating Huawei and Nokia equipment families and their associated management systems.
- Minimum 3 years of experience in transport network support or operations, ideally within NOC/SNOC environments or Telefónica-aligned service models.
- Strong structured problem-solving skills and the ability to manage high-impact incidents, communicate clearly with clients and vendors, and maintain operational focus under pressure.
- Huawei or Nokia transmission/optical certifications are desirable, and working knowledge of technical English is an advantage.
What You’ll Love About Working Here
- Free access to learning platforms and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and others.
- Career acceleration programs, including the Connected Manager leadership development program.
- Access to the Capgemini Research Institute.
- Access to the global Well-Being Hub.
Diversity & Inclusion
Capgemini LATAM is committed to creating a diverse and inclusive work environment. Applications are considered based on merit against the job and experience requirements.
Capgemini is a global business and technology transformation partner with 340,000 team members in more than 50 countries.