Purpose & impact on organization
You contribute to store sales and adidas profit targets by passionately inspiring, serving and selling to consumers, diligently executing store operations, and contributing to a culture of consumer centricity within the store.
Key responsibilities
- Actively connect and engage with consumers entering the store.
- Be aware of store KPIs and contribute to store sales.
- Improve the consumer experience by executing CONNECT-ENGAGE-INSPIRE service standards.
- Be a brand advocate by consistently exhibiting confidence, collaboration and creativity.
- Use seasonal product and brand knowledge effectively during consumer interactions.
- Communicate product features, benefits and unique selling points clearly to address consumer needs.
- Connect consumers to relevant digital and omnichannel tools for a seamless shopping experience.
- Guide consumers through digital touchpoints in the store.
- Process merchandise deliveries quickly and effectively and replenish merchandising fixtures.
- Complete sales transactions accurately while adhering to cash protection procedures.
- Use selling expertise to maximize cash-desk opportunities, create add-on sales and build customer loyalty.
- Minimize loss in the stockroom and on the sales floor.
- Perform store operations safely, effectively and efficiently.
- Comply with operational policies and procedures.
- Maintain an appealing, easy-to-shop environment by executing visual merchandising and housekeeping standards.
- Stay aware of competitors and suggest improvements to operations and processes.
- Collaborate productively and respectfully with team members.
- Seek coaching, learning opportunities and training to continually improve performance.
- Work with a team-first mindset and contribute to an inclusive and welcoming adidas environment.
Culture and values
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company emphasizes diversity, equity and inclusion to create belonging for employees and authentically connect with consumers.