Shop Assistant

Purpose & Impact on Organization

Contribute to meeting or exceeding store sales and profit targets by passionately inspiring consumer loyalty to the Brand, effectively serving and selling to customers, and diligently executing store operations.

Key Responsibilities

• Be aware of store sales, KPI, and individual performance targets and use available store resources to meet or exceed them.
• Execute Brand Customer Service standards and serve customers effectively.
• Act as a Brand Ambassador by consistently exhibiting the Brand Attitude and Values.
• Use seasonal Brand and product knowledge during sales interactions.
• Communicate product features, benefits, and unique selling points clearly.
• Adhere to established policies and procedures.
• Maintain Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries and replenish merchandising fixtures.
• Complete cash register transactions quickly and accurately.
• Minimize loss in the stockroom and sales floor.
• Perform store operations safely, effectively, and efficiently.
• Collaborate respectfully with team members.
• Complete training programs and apply learning on the job.
• Seek coaching and learning opportunities to improve performance.

Knowledge, Capabilities and Experience

• Fluent in the local language and intermediate in English.
• Retail professional competencies.
• Preferably 1–2 months of experience in a sports or fashion customer- and commercial-focused retail environment.
• Basic numeracy, literacy, and verbal communication skills.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging.