ServiceNow HRSD Business Analyst (Consultant)

We are looking for a ServiceNow HR Business Analyst consultant to join Capgemini Invent’s growing Employee Experience and HR practice. The role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.

This is not a hands-on configuration or development role. You will help bridge customer and delivery teams by translating business needs into requirements, user stories, process designs and functional outcomes, with guidance from senior consultants and architects.

What you will be responsible for

• Support analysis and documentation of business requirements for ServiceNow HRSD solutions.
• Work with HR teams and senior consultants to understand processes, pain points and improvement opportunities.
• Assist with current-state and future-state HR process mapping.
• Translate business requirements into user stories, acceptance criteria, functional notes and process documentation.
• Support delivery of ServiceNow platform capabilities without configuring or developing in the platform.
• Support customer workshops, playback sessions, requirements validation and follow-up actions.
• Contribute to workflow diagrams, functional designs, testing inputs and business process documentation.
• Collaborate with architects, consultants, developers, business analysts, testers and change teams.
• Support responses to RFPs and RFIs, proposal preparation and client presentation materials.

Essential experience and certifications

• ServiceNow certifications or relevant training, ideally including ServiceNow Certified System Administrator or willingness to achieve it.
• ServiceNow HRSD or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.
• Exposure to a large ServiceNow implementation or enhancement project, or experience supporting HR process improvement, HR service delivery, employee experience or digital HR initiatives.
• Good understanding of HR operations, the employee lifecycle and organisational HR service delivery.
• Knowledge of ServiceNow HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.
• Good analytical, problem-solving and communication skills.
• Awareness of the technology delivery lifecycle and familiarity with Agile ways of working, or willingness to develop Agile experience.

Working at Capgemini

You will join a collaborative Employee Experience and HR team focused on HR, technology, employee experience and AI. Capgemini offers hybrid working, flexible working arrangements and employee wellbeing support.

London, Manchester or Glasgow may be used as an office base location, but the role requires flexibility regarding assignment locations and may involve periods away from home at short notice.

Capgemini is a global business and technology transformation partner with 350,000 team members in more than 50 countries.