Senior Technical Consultant, HRSD / GBS ServiceNow - (Global role)

We are looking for an experienced ServiceNow Human Resources Service Delivery and Global Business Services (HRSD/GBS) Technical Consultant who will design, configure, implement, integrate, and support enterprise ServiceNow solutions that improve employee services and shared-service operations.

The successful candidate must hold a current ServiceNow certification relevant to HRSD and have proven experience delivering complex, enterprise-scale HRSD implementations. In this global role, you will design and deliver next-generation AI-powered solutions, intelligent workflows, and reusable accelerators that strengthen the ServiceNow portfolio.

Key Responsibilities

• Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support.
• Configure and implement HR Case and Knowledge Management, Employee Center and Employee Center Pro, Enterprise Onboarding and Transitions, Lifecycle Events, Universal Request, Virtual Agent, and shared-service workflows.
• Design employee journeys covering onboarding, transfers, promotions, leave, relocation, organizational change, and offboarding.
• Support Global Business Services operating models across HR and other enterprise functions.
• Provide technical design input to solution, technical, enterprise, security, data, and integration architects.
• Lead workshops and translate HR, employee experience, shared-service, privacy, security, and operational requirements into implementable designs.
• Perform advanced ServiceNow configuration using tables, forms, workspaces, roles, access controls, notifications, Flow Designer, business rules, client scripts, and scheduled processes.
• Develop supported components using JavaScript, Glide APIs, REST/SOAP services, IntegrationHub, import sets, and transform maps.
• Design secure integrations with HRIS, payroll, benefits, talent, identity, document, collaboration, finance, facilities, procurement, and enterprise service platforms.
• Support testing, release planning, deployment, validation, hypercare, operational handover, knowledge transfer, and adoption activities.
• Provide technical guidance to consultants, developers, analysts, administrators, and integration specialists.
• Support pre-sales activities, including discovery, solution shaping, demonstrations, estimates, proposals, and statements of work.

Mandatory Qualifications and Experience

• Current ServiceNow certification relevant to HRSD, such as Certified Implementation Specialist - Human Resources or its current equivalent.
• Proven experience implementing ServiceNow HRSD in complex enterprise environments and delivering multiple end-to-end implementations.
• Current ServiceNow Certified Application Developer certification or equivalent application-engineering expertise.
• At least three Certified Implementation Specialist certificates.
• Eight or more years of relevant HR technology, shared-services technology, or enterprise application experience.
• Five or more years of hands-on ServiceNow platform experience.
• Three or more years of direct ServiceNow HRSD implementation experience.
• Experience delivering at least two substantial end-to-end HRSD implementations.
• Excellent English communication, stakeholder-management, problem-solving, and consulting skills.

Working Arrangements

The role will be primarily remote, although on-site working may be required depending on customer and project needs. The candidate must participate in workshops, governance meetings, critical deployments, and delivery activities across global time zones.