We are seeking an experienced ServiceNow HRSD / Global Business Services (GBS) Technical Consultant to join our global ServiceNow practice. This strategic, customer-facing role focuses on designing and delivering enterprise-scale HRSD solutions, AI-powered employee experiences, intelligent workflows, and shared-service transformation initiatives for global organizations.
Working closely with CTO leadership, Solution Architects, Enterprise Architects, and global delivery teams, you will help shape next-generation ServiceNow offerings while driving complex digital transformation programs across multiple geographies.
Key Responsibilities
- Lead end-to-end delivery of ServiceNow HRSD solutions from design through deployment and support.
- Configure and implement HRSD capabilities including HR Case & Knowledge Management, Employee Center / Employee Center Pro, Enterprise Onboarding & Transitions, Lifecycle Events, Universal Request, and Virtual Agent.
- Design scalable employee journeys and shared-service workflows supporting global operations.
- Develop integrations with HRIS, payroll, identity, document management, and enterprise platforms.
- Collaborate with HR, GBS, legal, privacy, compliance, security, and executive stakeholders.
- Provide technical design guidance, solution governance, best practices, and architectural recommendations.
- Drive automation, AI-enabled experiences, reusable accelerators, and continuous platform innovation.
- Mentor technical teams and support pre-sales, solution shaping, and customer workshops.
Required Qualifications
- Current ServiceNow HRSD certification (CIS-HR or equivalent).
- Certified Application Developer (CAD) or equivalent development expertise.
- 8+ years of enterprise application or HR technology experience.
- 5+ years of hands-on ServiceNow platform experience.
- 3+ years of direct ServiceNow HRSD implementation experience.
- Proven delivery of multiple enterprise-scale HRSD implementations.
- Strong experience with Flow Designer, IntegrationHub, JavaScript & Glide APIs, REST/SOAP integrations, Import Sets & Transform Maps, security, access controls, and data privacy.
- Excellent stakeholder management and executive communication skills.
- Prior consulting experience in complex enterprise environments.
Preferred Qualifications
- ServiceNow Certified Technical Architect (CTA).
- Additional ServiceNow certifications, including CSA, CIS, CAD, IntegrationHub, ITSM, or CSM.
- Experience with Workday, SAP SuccessFactors, Oracle HCM, or other HR platforms.
- Exposure to Global Business Services (GBS) and shared-service transformations.
- Experience working within large multinational and regulated organizations.
Why Join Us?
- Work on global transformation programs and strategic ServiceNow initiatives.
- Partner closely with senior leadership and CTO-led innovation teams.
- Deliver AI-powered employee experience solutions for enterprise customers worldwide.
- Influence the future of Atos's global ServiceNow HRSD and GBS consulting practice.
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