Senior Store Manager, adidas Battersea, London

Purpose & impact on organization

Drives store profitability by meeting or exceeding store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience, and driving the proper execution of established policies, procedures, initiatives and directives.

Key responsibilities

• Take full ownership of the store and its commercial success.
• Analyze relevant data to probe and challenge the status quo and drive continuous improvements in sales, productivity and profitability.
• Ensure the legal and financial integrity of the store.
• Lead service by example, maximizing time spent selling and leading team members on the sales floor.
• Schedule staff to properly serve customers, drive sales and execute tasks.
• Act as a brand ambassador and ensure proper in-store brand execution.
• Ensure team members are trained on foundational, seasonal, brand and product knowledge.
• Manage store operations according to established policies and procedures.
• Maintain visual merchandising and in-store communication standards.
• Process merchandise deliveries promptly and ensure the full product offer is accessible to customers.
• Process cash register transactions quickly and accurately.
• Lead applicable loss prevention policies and maintain a safe, productive shopping and working environment.
• Manage recruitment and training of store team members.
• Create a high-performance culture through clear expectations, performance analysis and prompt feedback.
• Work with the District Manager to identify and develop strong performers.
• Complete training programs and seek coaching and learning opportunities.
• Improve customer interactions with the brand using the Net Promoter Score.

Key relationships

District Manager, store team, customers, vendors, support functions and local administration.

Minimum qualifications

• At least 18 months of experience in a sports or fashion customer- and commercial-focused retail environment.
• At least 12 months of store management responsibility.
• Intermediate numeracy and literacy and advanced verbal communication skills.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company emphasizes diversity, equity and inclusion to create a culture of belonging.