Senior Store Manager

Purpose & Overall Relevance for the Organization

Direct all aspects of retail operations, including concept shops and factory outlets, and ensure 100% customer satisfaction.

Primary Accountabilities

• Achieve sales targets for all individual stores.
• Develop and implement strategies to optimize store performance and drive sales growth.
• Analyze and report store performance, including sales, inventory levels, and customer satisfaction, to identify areas for improvement.
• Manage controllable operating expenses within the agreed budget.

Operation Management

• Oversee the day-to-day operations of multiple retail stores within the district.
• Ensure compliance with company policies, procedures, and standards across all locations.

Team Leadership and People Development

• Recruit, train, and develop store managers and other staff members.
• Provide guidance, coaching, and support to store managers to help them achieve targets and develop their skills.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and employee engagement.
• Conduct regular performance evaluations and provide feedback to encourage continuous improvement.

Customer Service and Satisfaction

• Uphold high standards of customer service and ensure employees are trained to deliver an exceptional customer experience.
• Address customer complaints and escalations in a timely and professional manner.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Lead store personnel to consistently deliver excellent customer service through a strong management presence on the selling floor.

Sales and Marketing

• Monitor competitor activity and market trends to identify opportunities for growth and differentiation.
• Ensure stores are effectively merchandised and product displays are visually appealing.

Secondary Accountabilities

• Maintain an effective stock management system to maximize sales and profitability.
• Prepare sales forecasts and order products to meet customer demand.
• Follow up on orders and ensure products are properly handled and displayed according to company standards.
• Create manpower plans and labor schedules for the retail segment.
• Provide competitor intelligence and manage customer complaints proactively.
• Report complaints systematically and recommend long-term solutions.

Knowledge, Skills and Abilities

Retail management, leadership, people management, training, systems and process management, communication, relationship and diversity management, planning and organizing, analysis and problem solving, and results orientation.

Qualifications

• University degree; BA or MBA preferred.
• 5+ years of retail management experience, including at least 3 years in a district or regional management role.
• Proven track record of driving sales growth and achieving operational targets.
• Strong leadership and team-building skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in Microsoft Office and retail management software.
• Willingness to travel within the designated district.
• Proficiency in English and Thai.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect, with a strong commitment to diversity, equity, and inclusion.