Senior Software Engineer - ITC
NIKE, Inc.Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport.
Who You’ll Work With
The ServiceNow Engineering team at Nike provides service management solutions that enable Nike businesses to run operations efficiently. The team uses ServiceNow as an enterprise service management platform, including its service portals, mobile interfaces, apps, chat, Virtual Agent, analytics, APIs, and GenAI capabilities.
Who We Are Looking For
We’re looking for graduates with around 6 years of development experience with the ServiceNow platform. The ideal candidate will have strong programming skills, exposure to automation frameworks and API-driven development, familiarity with GenAI and agentic frameworks, and strong interpersonal skills.
This role covers configuration, development, administration, and operational support for the ServiceNow platform, including security, data management, reporting, third-party integrations, and environment management.
What You’ll Work On
You’ll design, develop, and run enterprise automation solutions, including workflows, self-service capabilities, and incident deflection systems. You’ll collaborate with global engineers, product managers, and cross-domain teams to integrate systems through API-driven development and deliver technical solutions using Agile methodology.
- Configure and develop business rules, client scripts, script includes, UI policies, and workflow logic.
- Design secure role-based access and configure data permissions.
- Build and manage integrations with third-party applications using Web Services, Integration Hub, and MID servers.
- Enhance and optimize products such as ITSM, ITAM, ITOM, HRSD, CSM, Finance, and Procurement.
- Build and customize ServiceNow portals, widgets, pages, and themes.
- Configure and extend ServiceNow mobile apps.
- Optimize Chat and Virtual Agent.
- Design and implement analytics solutions, reports, and dashboards.
- Participate in or lead Scrum ceremonies.
- Author solution design, impact analysis, and technical knowledge documents.
- Design, build, and execute automated test frameworks using ServiceNow ATF.
- Maintain platform integrity, security, performance, and health.
- Guide junior developers, review update sets, and enforce scripting and performance best practices.
- Troubleshoot and remediate functionality-related incidents.
What Nike Offers
NIKE, Inc. offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and opportunities for professional development. NIKE, Inc. is an equal opportunity employer.