Senior Shop Assistant

Purpose & Impact on Organization

Contributes to meeting or exceeding store sales and KPI targets by building emotional connections with customers, living the Brand Values, serving and selling to customers, conscientiously executing store operations, and using expertise and experience to provide feedback and support to selected team members.

Key Responsibilities

• Be aware of store targets and actively work to meet or exceed them using all available resources.
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success.
• Role-model customer service and boost sales and Brand experience using advanced sales techniques and appropriate elements of the adidas customer service model.
• Share customer service experience and train selected team members to fine-tune their service skills.
• Use advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
• Guide and train selected team members on basic core and seasonal product knowledge.
• Maintain an appealing, easy-to-shop environment by consistently executing visual merchandising and housekeeping standards.
• Comply with store policies and procedures to maintain a safe shopping and working environment.
• Assist with deliveries and replenish the sales floor to ensure products are available to customers.
• Complete sales transactions quickly and accurately while adhering to cash protection procedures.
• Minimize loss by maintaining sales floor awareness while serving customers.
• Collaborate productively and respectfully with team members to meet or exceed store goals.
• Support other team members when needed.
• Communicate a desire to learn and use available opportunities to drive development and increase performance.

Knowledge, Capabilities and Experience

• Fluent speaker of Polish and intermediate speaker of English.
• Advanced Retail Professional Competencies.

Minimum Qualifications

• At least 6 months of work experience in a sports or fashion customer- and commercial-focused retail environment, with advanced selling experience and solid product, retail, and industry understanding.
• Basic numeracy and literacy and advanced verbal communication skills.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company also emphasizes diversity, equity, and inclusion to create a culture of belonging.