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Job Description
We are looking for an experienced Senior SAP FICO Support Team Lead to oversee the support, maintenance, and continuous improvement of SAP Finance & Controlling solutions. Combining strong functional expertise with leadership capabilities, you will act as the key point of contact for Finance stakeholders while leading a team of SAP support professionals to ensure high-quality service delivery and business continuity.
Key Responsibilities
- Provide expert 2nd and 3rd level support for SAP FI/CO incidents, problems, and service requests.
- Configure and maintain SAP FI and CO modules, ensuring system stability and optimal performance.
- Support core finance processes including GL, AP, AR, Asset Accounting, Cost Center Accounting, Internal Orders, Profit Center Accounting, and COPA.
- Lead, mentor, and develop a team of SAP support consultants and analysts.
- Coordinate team workload, priorities, and escalations while ensuring SLAs and KPIs are met.
- Act as the primary escalation point for complex SAP FICO issues.
- Partner with Finance and IT stakeholders to identify and implement process improvements.
- Participate in SAP upgrades, rollouts, enhancements, and S/4HANA transformation initiatives.
- Collaborate with technical teams, SAP Basis, developers, and external partners.
- Maintain documentation, support procedures, and knowledge-sharing practices.
Profile Requirements
- 5+ years of SAP FICO functional support experience.
- Strong configuration and troubleshooting expertise in SAP FI and CO.
- Good understanding of financial and accounting processes.
- Previous experience leading, mentoring, or coordinating support teams.
- Strong stakeholder management and communication skills.
- Experience working in a service-oriented and SLA-driven environment.
- Ability to prioritize, organize, and manage multiple activities effectively.
- Fluent in Dutch and English.
Preferred Qualifications
- Experience with SAP S/4HANA Finance.
- SAP FI/CO certification.
- Knowledge of SAP integrations with MM, SD, and other modules.
- Experience working within ITIL-based support organizations.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. With nearly 60 years of heritage, Capgemini is a responsible and diverse group of 420,000 team members in more than 50 countries, reporting 2024 global revenues of €22.1 billion.