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Purpose / Mission
Contribute to meeting or exceeding store sales and profit targets by passionately inspiring consumer loyalty to the brand, diligently executing store operations, and providing support and feedback to Retail Professionals.
Accountabilities
- Own store sales, KPI, and individual performance targets and use available resources to meet or exceed them.
- Identify sales and KPI improvement opportunities and communicate suggestions to store management.
- Role-model customer service and help meet or exceed customer expectations.
- Share customer service experience and train selected team members.
- Support Retail Professionals with complex customer service situations.
- Act as a Brand Ambassador and consistently demonstrate adidas Brand Attitude and Values.
- Use advanced category expertise to meet the needs of demanding customers.
- Guide and train selected team members on foundational and seasonal brand and product knowledge.
- Adhere to established policies and procedures.
- Execute and maintain visual merchandising and in-store communication standards.
- Process merchandise deliveries, replenish fixtures, and ensure the full product offer is represented on the sales floor.
- Complete cash register transactions accurately.
- Minimize loss in the stockroom and sales floor.
- Perform store operations safely, effectively, and efficiently.
- Collaborate respectfully with team members and support them when needed.
- Complete applicable training and apply learning on the job.
- Seek coaching and learning opportunities to improve performance.
Professional Background / Experience
- Minimum 12 months of experience in a sports or fashion customer- and commercial-focused retail environment.
- Advanced selling experience and comprehensive product, retail, and industry understanding.
- First supervisor experience.
- Intermediate numeracy and literacy with advanced verbal communication skills.
- Preferably experience in apparel, fashion, footwear, or FMCG retail.
- Good command of oral and written English and Filipino.
Culture
Adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company is committed to diversity, equity, and inclusion and to building an inclusive culture.