Senior Omni Channel Services Specialist
NIKE, Inc.Become a Part of the NIKE, Inc. Team. NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport.
Who You’ll Work With
The Senior Omni Channel Services Specialist will report to the Marketplace Operations Manager and collaborate with Nike Marketplace Partners such as Planning, Merchandising, Consumer Finance, Logistics and Seasonal Plan. The team provides support and service to Marketplace Partners and Nike channels to serve Nike consumers.
Who We Are Looking For
The Senior Omni Channel Services Specialist is responsible for managing the order book and coordinating logistics activities to ensure supply chain services for Nike Retail Partners. This role coordinates actions to ensure the delivery plan while driving mutual growth and profitability, maximizing services and optimizing order book productivity.
- Bachelor’s degree and/or 5 years of relevant work experience within supply chain, operation planning and/or operations
- Strong data analysis and communication skills
- Ability to work independently and cooperatively in a diverse group
- Ensuring accountability
- Cultivating innovation
- SAP/ERP experience and proficiency in Excel are a plus
What You’ll Work On
- Provide relevant and accurate data, highlight risks and opportunities, ensure delivery targets and implement process improvement solutions
- Build the seasonal strategic delivery plan using order information and inbound flow on weekly, monthly and seasonal timelines
- Partner with S&OP and Nike squads to build the seasonal forecast and establish monthly and seasonal goals
- Provide timely and relevant information to monitor and improve performance KPIs, maximize service and drive business decisions
- Perform order management in the ERP system
- Identify and provide initiatives that drive continuous process improvement through the integrated supply chain
- Provide directions to the Distribution Centre to hit service and cost targets
- Conduct weekly and monthly meetings with Nike squads and customers, driving and improving operational KPIs relevant to stores, such as launches, fill rate and coverage
NIKE, Inc. offers a generous total rewards package, a casual work environment, a diverse and inclusive culture and opportunities for professional development. NIKE, Inc. is an equal opportunity employer.