Senior Disputes Specialist with Slovakian

At HEINEKEN Kraków (Heineken Business Services Poland), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology, focused on delivering expertise, passion and pride while supporting an inclusive, diverse and open environment.

Your responsibilities would include:

• Driving improvements, being customer oriented and using language skills to liaise with local customers and understand their pain points.
• Using strong analytical and digital skills to create better insights, ensuring disputes are resolved and prevented from repeating in future.
• Demonstrating pro-activeness in improving customer satisfaction and reducing timelines for dispute resolution.
• Managing customer queries, solving and closing disputes, and performing root cause analyses.
• Acting as a Business Partner to OpCos, such as Cash/Pre Legal Collectors, Sales and Customer Service, to provide timely and accurate data and ensure effective collections.
• Working collaboratively with other HGSS teams, including MDM and Front and Back Office teams, to ensure effective delivery of collection processes and that standards are followed.
• Driving personal development in Finance-specific skills and business knowledge by implementing the prepared development plan.
• Ensuring process controls, policies and compliance are adhered to and suggesting improvements where appropriate.
• Maintaining complete and up-to-date process documentation.

You are a good candidate if you have:

• Slovakian language skills at least at C1 level.
• English language skills at least at B2 level.
• Strong analytical skills.
• Strong understanding of the end-to-end Order to Cash process, including logistics.
• Ability to translate root causes into improvements.
• Problem-solving skills.
• Written and verbal communication skills.
• Experience in a multinational environment, including Shared Services Centres.
• A mindset and behaviours aligned with HEINEKEN Finance Behaviours.
• Strong demonstrated use of Excel, Word and PowerPoint.

At HEINEKEN Kraków, integrity and ethical conduct are taken seriously. Concerns about possible violations of legal regulations or the Code of Business Conduct can be reported through the appropriate whistleblowing channels.