Role Overview
The Senior Contract Manager is responsible for independently leading Commercial and Contract Management (CCM) activities across strategic and platinum client accounts. The role provides end-to-end commercial and contractual support throughout the sales lifecycle, including bid and proposal development, contract drafting and negotiation, contract execution, and post-signature contract management.
Working closely with account teams, delivery leaders, legal counsel, finance, and subject matter experts, the successful candidate will help maximize commercial outcomes, mitigate contractual and operational risks, and support profitable growth. The role requires strong commercial acumen, contractual expertise, stakeholder management, and negotiation skills, with the ability to operate effectively in a complex global environment. Occasional international travel may be required.
Key Responsibilities
- Lead commercial and contract management support for strategic client accounts and pursuits.
- Analyze, draft, review, and redline commercial proposals, Statements of Work, Master Services Agreements, and related contractual documentation.
- Manage commercial and contractual aspects of bids, proposals, and RFP responses through contract signature.
- Lead or support client and external stakeholder negotiations.
- Provide post-sales contract management throughout the contract lifecycle.
- Identify, assess, and manage commercial, contractual, operational, legal, financial, and delivery risks.
- Develop mitigation strategies and ensure risks are reflected in solution designs, pricing models, and contractual commitments.
- Support governance and approval processes in line with company policies and risk frameworks.
- Develop commercially sound solutions that enhance profitability, improve margin performance, and reduce delivery risk.
- Build relationships with sales, delivery, legal, finance, procurement, security, and executive leadership teams.
- Support client presentations, commercial discussions, and negotiation sessions.
- Evaluate contracts involving artificial intelligence, data protection, privacy, information security, export controls, intellectual property, and regulatory compliance.
- Support contract completion, approvals, execution, handover, implementation, mobilisation, issue resolution, change management, and dispute management.
- Maintain contractual documentation, obligations tracking, and governance records.
Qualifications and Experience
- Bachelor's degree in Law, Business, Economics, Finance, Information Technology, Administration, or a related discipline.
- Minimum 10 years' experience in Commercial and Contract Management, preferably within IT Services, Managed Services, Outsourcing, Consulting, or Technology environments.
- Extensive experience drafting, reviewing, negotiating, and managing complex technology and services contracts.
- Strong understanding of commercial models, pricing mechanisms, risk allocation, liability frameworks, and contract governance.
- Experience leading commercial and contractual negotiations with senior client stakeholders.
- Excellent project, task, stakeholder management, written communication, and verbal English skills.
- Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
- Global or multinational account experience, AI contract knowledge, data protection and information security knowledge, additional languages, or relevant professional certifications are desirable.