Senior Client Operations Officer, Payment Services M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe.

As a Senior Client Operations Officer in the Payment Services team, you are responsible for ensuring that all cash payment-related activities are processed in a timely and efficient manner using processes and procedures that mitigate and minimize risk across the business.

You will support the Europe region, with shift hours between 3:00 PM and 12:00 AM or 4:00 PM and 1:00 AM.

What will you do?

• Ensure all payments under the STE environment are completed within the agreed timeframe, including manual payments.
• Ensure processing accuracy in accordance with CACEIS Investor Services’ expectations.
• Resolve payment queries in a timely manner, including STE and manual payments.
• Post payments in accordance with procedures.
• Act as the primary checker to ensure the quality of output is maintained according to the stipulated SLA.
• Provide coaching to other team members to ensure cross-training across all aspects of funds.
• Maintain efficient communication channels with managers, coordinators, and team members.
• Ensure effective logging and resolution or follow-up of enquiries, liaising with appropriate parties to resolve or escalate queries and problems within agreed timescales.

Requirements

• Bachelor’s degree or equivalent.
• Tertiary education with a relevant background.
• Knowledge of different investment instruments.
• Prior experience in banking operations or back office.
• Leadership skills.
• Knowledge of MS Office, including Word and Excel.
• Proficiency in written and spoken English.
• Knowledge of Milvus, ISO, and Stelink.

About CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America, and Asia, CACEIS offers services covering execution, clearing, foreign exchange, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing, and issuer services.

CACEIS is committed to diversity and inclusion, and all job offers are open to persons with disabilities.