Senior Client Operations Officer, Middle Office, Investment Management Services M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe.

The Middle Office team provides critical support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes.

The Client Operations Officer supports the daily execution of middle-office and position-keeping activities, ensuring the accurate capture, validation, and reconciliation of trades, positions, cash, and valuation data across systems. The role performs routine operational tasks, investigates and resolves data discrepancies, and collaborates with internal stakeholders to maintain operational stability, data integrity, and timely delivery of downstream reporting and client outputs.

The Middle Office team acts as a key control function to ensure operational data is accurate, complete, and timely for downstream reporting, client servicing, and regulatory purposes. The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.

Region: APAC
Working hours: 9:00am–6:00pm

What’s in it for you?

• Comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• World-class training program in financial services.
• Collaborative culture where personal initiative and hard work are recognized and rewarded.

Education and experience

• Bachelor’s degree or equivalent in any related field.
• Minimum 1 year of relevant operational knowledge and experience.
• Minimum experience level of 3–5 years.
• Experience handling operational issues, trade validation, and exception management.
• Experience working with cross-functional teams such as IT, Risk, Compliance, and business units.
• Proficiency with trade lifecycle and transaction validation across asset classes.
• Knowledge of data acquisition systems and upstream/downstream data dependencies.
• Hands-on experience with at least one of CTM, ALERT, Apollo, NXG, or OLIS (CID, CTB).

Skills needed

• Familiarity with trade lifecycle processes in a high-volume and time-sensitive environment.
• Basic experience with day-to-day processes involving accounting, portfolio reporting, and database keeping.
• Experience monitoring and validating transactions in financial services or related industries.
• Ability to investigate, resolve, and escalate trade anomalies and operational issues.
• Exposure to exception management and instruction quality controls.

Language: English

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. CACEIS offers services including execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing, and issuer services.