Senior Client Operations Officer, Fund Distribution Services M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals and provides a broad spectrum of services to institutional clients across Europe.

The Senior Client Operations Officer, Fund Distribution is responsible for preparing and processing Transfer Agency transactions according to defined procedures while meeting client service level agreements and team KPIs/KQIs. The role is responsible for the accuracy and punctuality of data sent to Fund Managers, collaboration with teams within the Fund Distribution department and the wider company, and assisting the Assistant Manager in leading the team and ensuring complete shift coverage in the Assistant Manager’s absence.

Region: Lux/Ireland
Working hours: 3:00 PM–12:00 AM / 4:00 PM–1:00 AM

What will you do?

• Input subscriptions, redemptions, transfers and switches from Documentum baskets into the Sara application.
• Validate transactions entered in Sara by another team member.
• Correct transactions in SARA where appropriate according to the Blind Trade Validation Protocol.
• Report transaction order and entry issues to relevant parties.
• Update transaction status in Documentum following entry and validation in SARA.
• Attach transaction entries to relevant items stored in Documentum.
• Ensure trades received before cutoff are processed accurately before deadlines.
• Check that transaction documents in Documentum reach checked status and support with outstanding documents and proper justification.
• Identify document types received in Documentum and dispatch them to the relevant workflow basket.
• Review and monitor client queues and baskets to maintain a high level of service and ensure all items are actioned within SLA.
• Check signatures against appropriate documents in collaboration with Compliance and Register Management.
• Adhere to the NIGO process.
• Generate distributions, process payments and provide timely reporting to clients.
• Generate Regular Savings Plans and process direct debit files.
• Process and check file uploads and extracts, including price files and SWIFT transaction files.
• Handle errors and exceptions and provide clear internal communication about uploads, transfers and delays.
• Assist the Supervisor with creating or updating risk documents.
• Complete assigned tasks and projects in a timely manner.
• Provide high-quality, professional client service and clear internal communication.
• Ensure deadlines are met and documents are carefully reviewed for accurate capture of instructions and information.

Requirements

• Bachelor’s degree, BSc degree or equivalent.
• Minimum 2 years of Transfer Agency or financial services operations experience.
• Minimum experience level: 3–5 years.
• Excellent attention to detail, interpersonal and networking skills, organization skills, and ability to prioritize workloads against tight deadlines.
• Knowledge of shareholder services operations, relevant industry legislation and client contractual obligations.
• Mandarin, Cantonese and English language skills.
• Previous relevant fund industry knowledge is useful.

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. All job offers are open to persons with disabilities.