Senior Client Operations Officer, Depository Operations Services – PERES Operations M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals and provides services to institutional clients across Europe.

The Senior Client Operations Officer, Depositary Operation Services PERES Malaysia is responsible for the accurate and timely operation of day-to-day processes supporting transaction management, cash and security tracking, document management and ownership verification across the range of PERES structures supported by the business. The role also includes reviewing the work of other administration team members as part of the maker-checker process.

Working hours: 9:00am–6:00pm Malaysia time. Region: Luxembourg.

What will you do?

• Accurately and promptly input and validate manual entries to cash and transaction reconciliation logs.
• Collate investment and divestment papers, presentation metrics and control data.
• Complete essential checks and record and clear outstanding items.
• Respond to queries promptly and effectively, proposing solutions within the agreed governance and change framework.
• Document activities and controls in comprehensive procedures and support team governance through a professional risk mindset.
• Train junior team members, including client operations officers and interns, on basic processes and guidelines.
• Proactively propose ideas and recommendations to improve process efficiency and service delivery.
• Support the supervisor in guiding the team and act as the main contact when the supervisor is unavailable.

Requirements

• Bachelor's degree or equivalent, preferably in accounting, finance, investment banking or a related field.
• At least 2 years of experience in transaction management and/or custody; the stated minimum experience level is 3–5 years.
• Knowledge of depositary operations systems such as E-Font, Casiopay or equivalent applications.
• Knowledge of Microsoft Excel and other Microsoft Office applications.
• Knowledge of fund and general administration procedures.
• Understanding of and adherence to escalation protocols.
• Ability to prioritize and manage team workloads while meeting strict deadlines.
• Good interpersonal and networking skills with sub-custodians and internal departments.
• Additional automation skills such as VBA, Python or macros are advantageous.
• English language proficiency.

Telework is unauthorized. The position has no management responsibility.

CACEIS is the asset servicing banking group of Crédit Agricole, dedicated to asset managers and institutional investors.