At Atos, we shape the future of digital transformation. Within our SAP Practice Germany, we are strengthening our SAP Customer Experience (CX) portfolio and are looking for an experienced SAP CX Manager to take strategic and operational ownership of this growing domain.
Your role
As SAP CX Manager, you will be responsible for the end-to-end CX portfolio within SAP. Working closely with the SAP CX community, SAP management, sales teams and global stakeholders, you will further develop our SAP CX offerings and drive sustainable business growth. You will play a key role in strengthening Atos’ market position by combining strategic thinking, portfolio development, and reliable delivery excellence.
Your responsibilities
- End-to-end responsibility for the SAP CX portfolio, from acquisition and presales through consulting, implementation/migration and operations
- Ownership of business performance KPIs such as order intake, revenue, project margin, cost coverage up to gross margin, CSAT and NPS
- Development and ownership of the SAP CX business case and skills portfolio, including regular reporting and continuous portfolio optimisation
- Identification and onboarding of new SAP CX solutions and retirement of non-profitable offerings in line with technology and market evolution
- Definition and implementation of a clear, customer-centric ownership model for managed accounts
- Active escalation management and safeguarding contractual and delivery commitments
- Strategic resource management across internal teams, cross-border delivery units and partners
- Ensuring competitiveness, delivery quality, productivity and optimal workforce utilisation
- Building and maintaining communities, networks and knowledge management within SAP and across Atos
Collaboration
You will collaborate closely with industry units and sales teams in the regions, global SAP experts and Atos delivery organisations, and the partner ecosystem supporting staffing and portfolio development.
Your profile
- University degree at Master’s level or equivalent
- 5+ years of professional experience, including 4+ years in SAP consulting and SAP customer support and 4+ years in SAP presales and business development
- Strong experience in sales, management and/or project management
- Proven track record in sales leadership and portfolio management
- Deep understanding of SAP enterprise environments, ideally with SAP CX solutions
- Fluent German and English, spoken and written
- Highly customer-oriented, entrepreneurial mindset and strong communication skills
- Results-driven, quality-focused and comfortable operating at management level
What’s in it for you?
- Access to training and certifications, including the SAP Hub Learning platform
- Hybrid mode of work, with a maximum of two office visits per month based on your location
- Wellbeing programs, work-life balance, integration and passion-sharing events
- Private medical and dental care
- Benefits platform covering shopping, cinema and sport
- Co-funding of sport activities, including Multisport, OK system cards and the b-active program
- Conferences and expert communities
- Gift packages for special occasions
- Flexible working hours
Recruitment process
- Quick conversation with HR
- Interview with a manager, IT expert or project representative via MS Teams
- Feedback within 1–5 business days after the interview
Atos is an equal opportunity employer committed to diversity, inclusion and a fair work environment.