Choosing Capgemini means choosing a company where you will be empowered to shape your career, supported by a collaborative global community, and able to help leading organizations unlock the value of technology and build a more sustainable, inclusive world.
Your Role
As a French-speaking SAP Application Support Consultant, you will combine SAP functional expertise with hands-on application support to keep critical business processes running effectively. You will work closely with business key users and distributed technical teams, taking ownership of issues through diagnosis, resolution or effective escalation.
- Own L2 incidents and service requests, performing functional and technical analysis across SAP processes, data, integrations and interfaces.
- Resolve issues within your functional scope and escalate complex cases to L3 with clear diagnostics, business impact and supporting evidence.
- Support problem management, release testing and hypercare activities, helping improve application stability and business continuity.
- Collaborate with business key users and global L2/L3 teams, translating business issues into actionable functional and technical requirements.
- Contribute to incident and request ownership, application monitoring, root-cause analysis, testing, knowledge management and collaboration with L3 and product teams.
Your Profile
- Strong functional expertise in at least one SAP domain, such as FI/CO, MM/Ariba, SD/MDG, Logistics, Manufacturing or GTS.
- Sufficient technical knowledge to troubleshoot end-to-end issues.
- Ability to analyse interfaces, integrations and application incidents and determine when specialist L3 support is required.
- Experience with incident management, service requests, problem management, testing and hypercare, ideally in an application support or AMS environment.
- French and English language skills are required. French is specified at C1/C2 level and English at B2+ for the nearshore profile.
- A strong service mindset, analytical problem-solving skills, ownership and the ability to communicate technical topics clearly to business stakeholders.
What You Will Love About Working Here
- Software Engineer Community: Join a global community of more than 100,000 software engineering professionals.
- Diverse and Impactful Projects: Develop expertise across missions, technologies and sectors with autonomy and room for initiative.
- Continuous Learning: Access comprehensive training platforms and recognized certifications.
- Flexibility and Balance: Benefit from hybrid working policies that support flexibility in time and work location.
Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and 420,000 team members in more than 50 countries. The Group reported 2024 global revenues of €22.1 billion.