Purpose
Contributes to meeting or exceeding store sales and profit targets by championing individual uniqueness, inspiring consumer loyalty, building emotional connections with customers, achieving operational excellence, and executing store operations. Assumes leadership responsibilities in the absence of the Store Manager and role models a culture of consumer centricity.
In addition to shared leadership responsibilities, the Retail Team Lead will have an area of priority in one of four pillars:
- Selling and Service: Drive a consumer-obsessed culture that makes every moment matter for customers.
- People: Cultivate a people-first culture that attracts and retains talent through individual and team development.
- Operations: Support store systems and processes that drive operational excellence.
- Visual Excellence: Provide a premium presentation by implementing and maintaining Brand Retail Standards.
Key Accountabilities
- Allocate resources and organize processes within the assigned area of responsibility to drive efficiency and productivity.
- Create an appealing, easy-to-shop environment by coordinating visual merchandising and housekeeping standards.
- Coordinate product replenishment from the stockroom to the sales floor.
- Implement, monitor, and track loss prevention activities.
- Assume manager-on-duty responsibilities in the absence of a senior leader, including opening and closing procedures.
- Maintain a safe shopping and working environment by ensuring company policies and procedures are followed.
- Motivate and inspire team members to maximize performance.
- Provide in-the-moment feedback and raise escalations to the appropriate store manager.
- Model customer service, use advanced sales techniques, and support the adidas customer service model.
- Act as a resource on product knowledge and complex customer service situations.
- Use category knowledge and enthusiasm for the Brand to drive sales and customer loyalty.
- Act as a Brand Ambassador and consistently exhibit adidas Brand Attitude and Values.
Knowledge, Skills and Abilities
- Proficiency with personal computers, POS systems, MS Office, and various software packages.
- Ability to learn and adapt quickly in a fast-paced environment.
- Strong interpersonal and communication skills.
- Ability to work independently, exercise discretion, and work effectively under pressure.
- Inspirational attitude and ability to build effective working relationships.
- Ability to speak, read, comprehend, and write English.
- Reliable and consistent attendance and punctuality.
Physical Requirements
The role requires regularly talking and hearing; frequently standing, walking, using hands, reaching, and lifting or moving up to 25 pounds; and occasionally sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds. Specific vision abilities include close, distance, color, and peripheral vision and the ability to adjust focus.
Qualifications
- High school diploma or GED.
- Must be 18 years or older.
- Minimum 12 months of experience working in a retail environment.
- Advanced selling experience and comprehensive product, retail, and industry understanding.
Culture and Inclusion
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company believes that diversity, equity, and inclusion create belonging and strengthen its connection with consumers and communities.