Retail Supervisor - מנהל מחלקה

NIKE retail stores use special titles for their roles: Store Manager is Head Coach, Assistant Store Manager is Assistant Head Coach, Department Manager is Coach, Team Leader is Lead, and Sales Associate is Athlete.

As a Coach, you will be responsible for:

• Providing exceptional consumer service and ensuring a premium brand experience.
• Coordinating, training, and motivating department employees while maintaining an excellent work environment.
• Supporting daily business management in your area to achieve sales targets, including digital services, visual merchandising, the sales floor, and advertising campaigns.
• Identifying and resolving issues with store management and serving as an advocate for NIKE initiatives.
• Ensuring the store meets all NIKE standards and guidelines.

Commercial

• Leading a team that delivers efficient product receiving, inventory accuracy, and visual presentation standards.
• Ensuring a smooth inventory process so the sales floor is full, well presented, and aligned with brand standards.
• Overseeing the overall product journey in the store while working alongside department managers responsible for receiving and visual presentation.
• Taking responsibility for monthly initiative launches.
• Using reporting tools to make the best commercial decisions.
• Achieving accurate inventory to fulfill digital orders.

Athlete Experience

• Ensuring the team is equipped to deliver the highest-quality athlete experience.
• Leading team engagement in NIKE community ambassador activities.
• Collaborating with senior store management on recruitment processes, including onboarding.
• Taking responsibility for store scheduling.
• Working with the store team to implement and maintain a positive NIKE culture.

Consumer Experience

• Leading by example and providing service on the sales floor to bring the consumer journey to life.
• Ensuring the team has brand knowledge across all aspects of consumer service, including digital service features.
• Completing required training and sharing completion with Athletes.
• Using data and analytics to provide insights and collaborate with senior store management on continuous improvement.

Qualifications

• Advanced customer service skills with a proven ability to lead a sales-floor or department team in creating a unique customer experience.
• Ability to coach and develop a strong team.
• Effective communication, brand presentation, and innovative leadership skills.
• Proven ability to implement product-selling techniques.
• Flexibility and availability to work retail hours, including days, evenings, weekends, and/or holidays according to department, store, or company needs.

What You’ll Get

• One of the industry's best compensation and benefits packages.
• Opportunity for a performance-based quarterly bonus.
• A supportive team that values diversity, equity, and inclusion.
• A career with a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a new NIKE uniform to wear on the sales floor.

Relocation support is not offered for this location.

NIKE, Inc. is an equal opportunity employer. Qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.