Retail Store Sales Associate I - 2021, Edmonton Airport Mall, Canada

Purpose

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promote the sale of merchandise by meeting or exceeding productivity standards. Maintain awareness of product requirements and information, promotions, advertising, inventory, and customer service. Ensure accurate and complete sales transactions.

Key Responsibilities

• Assist customers in selecting adidas merchandise while providing information about products, materials, technology, and functionality.
• Uphold adidas customer service standards by listening to customer wants and needs and providing product information.
• Drive and close sales using adidas selling techniques and the in-store AOS system where available.
• Complete customer sales transactions, including cash, credit, and debit transactions.
• Maintain store appearance, process and replenish merchandise, and assist with customer service inquiries.
• Maintain proficient knowledge of adidas products and programs, including technology, product information, merchandise promotions, and advertising.
• Support a team environment by respecting co-workers and adhering to adidas brand values and Sales Associate competencies.
• Assist with telephone duties and follow company policies and procedures relating to inventory control.
• Perform other duties as required by store management.

Knowledge, Skills and Abilities

• Read and comprehend simple instructions, correspondence, and memos.
• Write simple correspondence and present information effectively in one-on-one and small-group situations.
• Perform basic arithmetic using whole numbers, fractions, and decimals.
• Use common-sense understanding to carry out written, oral, or diagrammed instructions.
• Use a point-of-sale system and demonstrate a basic understanding of cash register functions and procedures.
• Exercise good judgment and decision-making skills.
• Demonstrate excellent verbal and written communication and customer service skills.
• Work a varied schedule including weekends, evenings, statutory holidays, and overtime during peak sales periods.
• Lift and/or move up to 12 kg frequently and up to 34 kg occasionally.
• Be proficient in English and French, both verbal and written.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• Three to six months of retail experience is preferred.

Culture

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity, and respect. The company supports diversity, equity, and inclusion as core elements of its culture and talent processes.