Purpose
Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to drive store objectives.
Key Responsibilities
- Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
- Provide positive reinforcement and training to associates on product knowledge, store activities, duties, policies, and procedures.
- Assist with applicant and new-hire documentation and support staffing and labor-cost control standards.
- Display merchandise in windows, showcases, and on the sales floor, and create or follow merchandise display schedules.
- Use customer service, training, educational tools, and communication to develop staff in relation to division goals.
- Use the point-of-sale system and complete sales transactions involving cash, credit, and checks.
- Support product ticketing, shipment processing, stockroom-to-sales-floor product flow, sales-floor replenishment, and product-level communication with management.
- Perform sales, customer service, merchandising, special-order, cashiering, stock-location, and store-upkeep duties to maintain coverage and lead by example.
- Listen to customer complaints, examine returned merchandise, and resolve problems while ensuring the highest level of adidas service.
- Use and teach selling techniques such as add-on sales and explaining technical product information.
- Perform other duties assigned by the Store Manager.
Knowledge, Skills, and Abilities
- Ability to apply common-sense understanding and deal with problems involving several concrete variables in standardized situations.
- Ability to use MS Word, Excel, Outlook, and a point-of-sale system.
- Good judgment, decision-making, and verbal and written communication skills.
- Ability to work a varied schedule including evenings, weekends, statutory holidays, and overtime during peak sales periods.
- Ability to frequently stand, walk, use hands, reach, and lift or move up to 12 kg frequently and 34 kg occasionally.
Qualifications
- Must have or be pursuing a high school diploma or GED.
- Three to six months of retail experience is preferred.
Culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create belonging and reflect the diversity of its consumers and communities.