Retail Lead - Edmonton International Airport, 2021, Alberta, Canada

Purpose

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to best drive store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
• Provide positive reinforcement and training to promote staff momentum, results, and growth.
• Conduct one-on-one and small-group training on product knowledge, store activities, job duties, policies, and procedures.
• Assist with applicant and new-hire documentation and support staffing and labor-cost control.
• Display merchandise in windows, showcases, and on the sales floor, following management suggestions and schedules.
• Use customer service, training, educational tools, and communication to develop staff in relation to division goals.
• Acquire proficiency with the point-of-sale system and complete sales transactions involving cash, credit, and checks.
• Maintain policy and procedure integrity, assist with product ticketing and paperwork, and support product flow from the stockroom to the sales floor.
• Monitor sales-floor fill-in processes and communicate product levels, assortments, shipments, floor changes, and markdown setups with management.
• Perform sales, customer service, merchandising, special orders, cashiering, stock location, and store upkeep duties to maintain coverage and lead by example.
• Listen to customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
• Ensure the highest level of adidas service is provided to each customer.
• Use selling techniques such as add-on sales and technical product information to achieve sales goals and train other employees.
• Perform other duties as assigned by the Store Manager.

Knowledge, Skills, and Abilities

• Ability to apply common-sense understanding and deal with problems involving several concrete variables in standardized situations.
• Ability to use MS Word, Excel, Outlook, and a point-of-sale system.
• Good judgment, decision-making, verbal communication, and written communication skills.
• Ability to perform basic mathematical operations using whole numbers, common fractions, and decimals.
• Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
• Ability to stand and walk frequently and lift up to 12 kg frequently and up to 34 kg occasionally.

Qualifications

Must have or be pursuing a high school diploma or GED. Three to six months of retail experience is preferred.

Culture

At adidas, employees are encouraged to demonstrate courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to foster belonging and connect authentically with consumers and communities.

Brand: adidas
Location: Edmonton
Team: Retail
Country/Region: CA
Contract Type: Full time
Number: 549133
Date: Sep 14, 2026