Retail Lead

About Converse

Converse is a place where passionate individuals come together to create the future of sport. The company embraces diversity, rewards imagination, and supports self-expression and professional growth.

Role overview

As a Retail Lead and member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets, provide direction to store employees, and support outstanding merchandising and customer service within the Converse Store.

Operational and merchant excellence

• Ensure consistent execution of operating and merchant standards.
• Open and close the store according to operating procedures and standard processes.
• Partner with the Store Manager to ensure visual merchandising, promotions, and markdowns are completed within guidelines and on time.
• Follow shipment standard processes and policies.
• Ensure employees are cross-trained in areas including footwear, apparel, equipment, cashiering, and back of house.

Customer service

• Lead and demonstrate the STARS MANTRA daily as a Converse Brand Ambassador.
• Communicate financial objectives and critical metrics, including daily goals and hourly readings.
• Mentor and encourage team members to reach performance goals.

Financial performance

• Assist in delivering the financial budget.
• Support store financial performance through efficiency in sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.

Qualifications

• Passion for Converse and the fashion, apparel, and footwear industry.
• Some experience in retail and/or leadership positions.
• Very good command of written and spoken English.
• Experience and competency in providing exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work shifts and weekends.