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Purpose
Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to drive store objectives.
Key Responsibilities
- Guide daily store operations and hourly associate activities to provide excellent customer service and maximize sales.
- Provide positive reinforcement and training to hourly associates.
- Conduct individual and small-group training presentations on product knowledge, store activities, job duties, and policies.
- Assist with applicant and new-hire documentation.
- Support merchandise displays, product flow, ticketing, stockroom activities, sales-floor replenishment, and markdown setups.
- Assist with staffing and labor-cost control standards.
- Use the point-of-sale system and complete sales transactions involving cash, credit, and checks.
- Resolve customer complaints and returned-merchandise issues while maintaining adidas service standards.
- Use selling techniques, including add-on sales and technical product information, and train other employees in these techniques.
- Perform sales, customer service, merchandising, cashiering, stock location, and store upkeep duties to maintain coverage and lead by example.
- Perform other duties assigned by the Store Manager.
Knowledge, Skills and Abilities
- Ability to follow written, oral, or diagrammed instructions and solve problems in standardized situations.
- Proficiency with MS Word, Excel, Outlook, and point-of-sale systems.
- Good judgment, decision-making, and verbal and written communication skills.
- Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak periods.
- Ability to frequently lift or move up to 12 kg and occasionally lift or move up to 34 kg.
Qualifications
Must have or be pursuing a high school diploma or GED. Three to six months of retail experience is preferred.
Culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create belonging and reflect the diversity of its consumers and communities.