Retail Associate

Purpose & Impact on Organization

• Contribute to meeting or exceeding store sales and profit targets by inspiring consumer loyalty to the brand, serving and selling to customers, and executing store operations.

Key Responsibilities

• Be aware of store sales, KPI, and individual performance targets and use available store resources to meet or exceed them.
• Execute Brand Customer Service standards to meet or exceed customer expectations.
• Act as a Brand Ambassador and consistently exhibit the Brand Attitude and Values.
• Use seasonal brand and product knowledge effectively during sales interactions.
• Communicate product features, benefits, and unique selling points clearly to address customer needs and strengthen their connection to the brand.
• Adhere to established policies and procedures.
• Execute and maintain Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively and replenish merchandising fixtures to ensure the full product offer is represented on the sales floor.
• Complete cash register transactions quickly and accurately.
• Minimize loss in the stockroom and on the sales floor.
• Perform store operations in a safe, effective, and efficient manner.
• Collaborate productively and respectfully with team members.
• Complete applicable training programs and apply the learning on the job.
• Seek coaching and learning opportunities to continually improve performance.

Authorities

NA

Key Relationships

• Customers
• Peers and Supervisor

Knowledge, Capabilities and Experience

Retail Professional Competencies

Minimum Qualifications

• High school education is required.
• Preferably six months of experience in a sports or fashion customer- and commercial-focused retail environment.
• Basic numeracy, literacy, and verbal communication skills.

Culture

At adidas, employees are encouraged to develop an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. adidas also emphasizes diversity, equity, and inclusion to foster belonging and connect authentically with consumers and communities.