Regional Process Officer

Beijing Mercedes-Benz Sales Service Co., Ltd.

Guangzhou, R&F Center, 10 Huaxia Road (Hybrid)

Job Type Full-time

Experience Senior

Posted 1 week 6 days ago

Hybrid Senior Level

Tasks

Regional Process Management, Transparency and Business Performance

Act as regional process officer to ensure transparent, efficient and standardized execution of key business processes.
Ensure clear and transparent decision logic, proper approval, complete documentation and traceable workflows across key regional operational processes, including sales operations, network development, supplier management and aftersales operations.
Establish and monitor structured financial resource allocation, including budget spending priority lists, aligned with commercial rationale, business impact and central Controlling.
Support the definition of process requirements, approval workflows and escalation paths, and facilitate the review of significant or non-standard business decisions.
Monitor process execution through data-driven reviews and analyses, identify deviations from agreed standards, and facilitate corrective actions.
Establish and monitor process performance and risk indicators to increase transparency and support timely management intervention.
Review major policy, process or system changes to ensure effective process design and sustainable execution.
Track agreed process improvement measures and support business functions in achieving sustainable solutions.
Consolidate process insights, implementation status and key risks, and provide regular management reporting.

Process Excellence, Digitalization & Cross-Regional Alignment

Standardize regional processes, including roles and responsibilities, decision criteria, approvals, documentation and exception handling.
Leverage AI and data-driven solutions to enhance process transparency, improve decision-making and increase operational efficiency through automation and intelligent process optimization.
Ensure consistent implementation of allocation logic and decision criteria across regions.
Define requirements for process performance dashboards, exception reporting and early-warning tools.
Translate findings and deviations into process improvements and system enhancements.
Identify and share cross-regional patterns and best practices, support knowledge transfer, and promote consistent and sustainable process standards across regions.
Monitor implementation and ensure effective and lasting adoption of improvements.

Qualifications

Education

University degree in Law, Business Administration, Finance, or a related field. A Master’s degree is preferred.

Experience

Several years of experience in business process management, process optimization, operational excellence, risk management or related functions. Experience in commercial operations, business process management, process control and optimization or internal control frameworks is preferred. Experience in commercial processes such as sales, budgeting and supplier management is a plus. Experience in the automotive sector or a complex multinational organization is preferred.

Specific knowledge

Strong understanding of business processes, process management and cross-functional operational management.
Familiarity with policy and process framework management, policy implementation and continuous improvement methodologies.
Strong analytical, problem-solving and stakeholder management skills.
Fluent in English.