Public Relations Officer

Purpose

Provide a professional and efficient Public Relations support service to the Brand Home Team and employees of Durbanville Hills.

Requirements

• A relevant and recognized tertiary qualification in Public Relations, Hospitality Management, Tourism or Event Coordination.
• Computer literacy in MS Office Suite.
• Ability to work independently, accurately and well under pressure.
• Excellent verbal and written communication skills, with the ability to write accurately and professionally in multiple formats and with the correct amount of detail.
• Well organised and methodical, with attention to detail.
• Ability to provide a high standard of customer service to internal and external customers and work partners.
• Retains focus and energy.
• Takes initiative and demonstrates a positive can-do attitude.
• Is trusted by others and able to behave professionally and maintain confidentiality at all times.

Accountabilities

Key performance areas include:

Tasting Room Duties

• Share responsibility for consumer satisfaction of the Brand Home experience by conducting informative wine tours and tastings.
• Present detailed cellar tours.
• Present all pairings thoroughly.
• Provide table service to the expected standard.
• Maintain wine knowledge to the expected standard.
• Perform general housekeeping.
• Manage Brand Home stock and minimise losses.

General Administration, Procurement and Budgeting

• Create invoices for wine orders and visits to the tasting room.
• Manage the info@ mailbox and respond to and action all emails, or forward them to relevant parties, within 48 hours.
• Coordinate the procurement of office supplies and consumables for the Brand Home.
• Manage, process and dispatch online wine orders and wine orders made in the tasting room that need to be shipped.

Functions and Events

• Assist the Functions and Events Manager with event and conferencing setup and strike, acting in a mentoring capacity.
• Coordinate conferences and functions successfully, ensuring all role players are aware of final event details.
• Liaise with clients to plan well-executed and seamless events.
• Manage all phases of group bookings for the Olive Grove.
• Build collaborative relationships with key stakeholders that deliver desired results.
• Build effective relationships with clients and suppliers and adhere to service level agreements.
• Communicate and behave in a way that builds credibility, trust and respect among stakeholders.

Personal Development and Teamwork

• Take responsibility for personal development and contribute to team effectiveness.
• Agree on personal performance goals and achieve them.
• Demonstrate the Distell Corporate Values.
• Drive personal development to ensure knowledge and skills remain current.