The mission of the Mercedes-Benz Product Concierge – Digital Retail is to perform outstanding vehicle deliveries – both virtual and physical for new car and pre-owned vehicles, to ensure customers begin their ownership experience with full knowledge of their vehicle’s operation.
Responsibilities
- Provide a consistently outstanding brand and customer experience through excellent preparation, attitude, and teamwork.
- Perform customer-centric deliveries to create an elevated experience for Mercedes-Benz owners.
- Educate customers and ensure they are comfortable operating high-tech vehicle features and functions.
- Demonstrate and explain navigation, entertainment and communication systems, and advanced safety and performance features.
- Deliver vehicles after completing pre-delivery checklist requirements and programming personalized settings.
- Set delivery expectations, assess customer knowledge and priorities, and personalize each delivery.
- Follow up with customers within one to two days after delivery to answer questions or conduct a second delivery.
- Direct customers to additional information resources.
- Set up Mercedes me connect and ensure the vehicle is active before the customer leaves.
- Assist the Digital Sales team with test drives.
- Assist returning customers with vehicle technologies.
- Follow up with customers to obtain referrals and repeat business.
- Maintain required Standards of Excellence certification status.
- Commute to and from the Manhattan dealership.
Qualifications
- High School Diploma, GED, or equivalent work experience.
- Ability to work evenings and weekends or be on call.
- Ability to work holidays when required.
- Valid driver’s license.
- Ability to perform in a fast-paced environment.
- Desire and capability to turn a frustrated customer into a happy customer.
- Superior written and verbal communication skills.
- Ability to complete recommended Product Concierge training and maintain required Standards of Excellence status.
- Ability to adhere to and utilize company guidelines and policies.
- Solutions-oriented and detail-oriented.
- Professional appearance at all times.
- Ability to withstand the physical demands of the job.
Benefits
- Parking
- Good public transport
- Canteen and café
Contact
Mercedes-Benz Manhattan, Inc.
770 11th Avenue
10019 New York
Jerry Rosiello Jr
E-mail: jerry.rosiello@mbusa.com