Principal, Enterprise Acceleration – AI Enablement, Converse

Become part of the Converse Team. Converse is a place to explore potential, break barriers and push out the edges of what can be. Its culture thrives by embracing diversity and rewarding imagination.

The annual base salary for this position ranges from $130,800.00 in the lowest geographic market to $276,000.00 in the highest geographic market. Actual salary varies based on location, qualifications, skills and experience.

Who You’ll Work With

The Enterprise Acceleration & Operations team helps Converse teams and teammates perform at their best. The team connects transformation and execution, partnering across the business to unlock growth, improve decision-making and build new capabilities. You’ll work with leaders across HR, Technology, Strategy, Legal and every business function.

Who We Are Looking For

We’re looking for an organizational change agent who can turn emerging AI capabilities into practical business impact. You will use AI First and AI Native approaches to solve enterprise business opportunities, bringing together process excellence, employee experience and AI-enabled transformation.

• Applied understanding of generative AI, AI First and AI Native methods, and AI-enabled productivity tools, with experience converting human-designed workflow automation into AI First agentic workflows
• Experience leading complex cross-functional initiatives and organizational change
• Ability to reimagine processes, improve ways of working and drive adoption
• Strong executive communication, stakeholder influence and business case skills
• Knowledge of responsible AI, privacy, data protection and governance principles
• Change management experience or certification, such as Prosci, is a plus
• Bachelor’s degree in Business, Technology, Organizational Development, or a related field; suitable combinations of education, experience and training will be accepted

What You’ll Work On

• Identify and scale high-impact AI use cases across functions
• Develop roadmaps, business cases and adoption plans that deliver measurable impact
• Build and maintain alignment using scorecards to track and share progress
• Help teams redesign workflows and use AI and automation to remove low-value work
• Build leader and teammate capability through training, coaching, tools and hands-on enablement
• Expand AI champion networks across the business
• Partner with HR, Technology and Legal to enable responsible AI use
• Track value through capacity created, time saved, adoption and business outcomes
• Contribute to other enterprise strategic initiatives as needed

Converse offers accommodations throughout the interview process, including screen readers, sign language interpreters, accessible interview locations, closed captioning and other reasonable modifications.

Converse is more than a company; it’s a worldwide advocate for self-expression, with a culture that celebrates unique and creative people.