Praktikant*in Customer Experience Strategy & Communication (Pflicht-Praktikum)

Mercedes-Benz AG

Stuttgart (Hybrid)

Job Type Full-time

Posted 1 week ago

Hybrid

Tasks

Our Strategy & Communication Customer Experience team anchors the customer perspective in strategic and operational decisions and establishes Customer Experience as a business-critical success factor. We combine data-based 360° insights with a clear CX strategy and support relevant initiatives in close cooperation with international markets and specialist departments.

In our team, you will work on strategic CX initiatives, international market projects and the further development of governance, communication and management processes.

Your responsibilities will include:

Supporting the preparation, execution and follow-up of workshops, meetings and international exchange formats
Preparing customer feedback and analysing market information and CX metrics
Contributing to the development of governance, reporting and management processes in Customer Experience
Creating management presentations, communication materials and decision templates
Supporting international market initiatives and cooperation with various specialist departments
Contributing to communication activities that establish Customer Experience throughout the organisation
Independently researching trends, best practices and new developments in Customer Experience, customer research and customer centricity
Supporting special projects and strategic initiatives of the CX unit

The internship can begin between March and September 2027.

Qualifications

Degree programme in business administration, economics, marketing, industrial engineering, communications or a comparable field
Interest in Customer Experience, customer orientation, strategy and global transformation projects
Analytical mindset and structured, independent way of working
Confident use of PowerPoint and Excel
Very good written and spoken German and English
Teamwork skills, initiative and strong communication skills
Initial experience in project management, consulting, market research or data analysis is an advantage

The internship at this location must include a mandatory internship component.

Additional information

Applicants should submit a CV, certificates, current proof of enrolment including the current semester, and, where applicable, proof of a mandatory internship and standard period of study. A cover letter is optional.

People with severe disabilities and equivalent applicants are welcome. The representative body for severely disabled employees can be contacted at sbv-zentrale@mercedes-benz.com. People Solutions can be reached at myhrservice@mercedes-benz.com or by telephone at 0711/17-99000.