POS Specialist - Eastpoint Galleria

Purpose and overall relevance for the organization

Manage all transactions with customers accurately and efficiently on the POS system. Receive payments and issue receipts, gift-wrap packages, and keep track of all cash and credit transactions. Ensure all sale and refund transactions run smoothly to maximize customer satisfaction and ensure that all House of Retail policies, rules, and procedures are followed at POS.

Key responsibilities

• Manage customer transactions using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect cash or credit payments and promote PJN as a payment option.
• Issue receipts, refunds, change, or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide customers, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Ensure all till documents are signed and filed accordingly.
• Drive CRM and NPS as the last point of customer contact in store.
• Use the digital dashboard to understand performance and tracking.
• Support sales responsibilities, replenishment of the sales floor, and housekeeping.

Key relationships

Customers, peers, POS supervisor, Store Manager, and Deputy Manager.

Knowledge, skills, and abilities

• Basic PC knowledge.
• Familiarity with electronic equipment such as cash registers and POS systems.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction orientation.

Education and experience

• Two to four years of work experience as a retail cashier or in a similar sales role.
• Matric certificate.

adidas culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging.